Terms of service
TERMS OF SERVICE
Last Updated: October 12, 2026
These Terms of Service govern your access to and use of the Tumble Paw website, online store, products, services, and related features. By visiting our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms of Service.
If you do not agree with these Terms, please do not use our website or purchase products from our store.
1. GENERAL CONDITIONS
Tumble Paw operates an online store offering pet toys, interactive play products, chew toys, enrichment accessories, pet entertainment products, pet care essentials, and related supplies for dogs, cats, and other companion animals.
You may use our website only for lawful purposes and in accordance with these Terms.
You must be at least the age of majority in your state or jurisdiction of residence, or have permission from a parent or legal guardian where required.
You may not use our website, products, or services for unlawful, fraudulent, abusive, or unauthorized purposes.
We reserve the right to refuse service, restrict access, cancel transactions, or terminate accounts when reasonably necessary to protect our customers, business, website, payment systems, or service providers, subject to applicable law.
2. CUSTOMER INFORMATION
When placing an order, you agree to provide accurate, complete, and current information.
You are responsible for ensuring that your name, billing information, shipping address, payment details, and other information submitted during checkout are correct.
We are not responsible for delays, failed deliveries, or other problems resulting from incorrect or incomplete information provided by the customer, except where applicable law requires otherwise.
3. PRODUCTS AND PRODUCT INFORMATION
We make reasonable efforts to provide accurate product descriptions, photographs, dimensions, sizes, materials, colors, features, specifications, intended uses, age recommendations, and other relevant product information.
Product appearance, packaging, labeling, colors, sizes, materials, or specifications may vary because of manufacturing changes, packaging updates, lighting conditions, screen settings, or other factors.
Customers are responsible for reviewing product descriptions, materials, dimensions, size recommendations, intended uses, manufacturer instructions, safety warnings, and other applicable information before purchasing or using a product.
We reserve the right to update, modify, replace, limit, or discontinue products where permitted by law.
4. PET TOY SAFETY AND RESPONSIBLE USE
Products should be used, stored, handled, cleaned, maintained, and disposed of in accordance with manufacturer instructions, product labels, safety warnings, and applicable laws.
Customers are responsible for determining whether a pet toy, chew product, interactive accessory, or enrichment item is appropriate for their pet's species, breed, size, age, weight, chewing strength, behavior, and individual needs.
No pet toy should be assumed to be completely indestructible or suitable for every animal.
Pets should be supervised during play when appropriate, particularly when using new toys, chew products, interactive devices, toys containing small components, or products with detachable parts.
Customers should inspect pet toys regularly for signs of wear, tearing, breakage, loose components, sharp edges, exposed stuffing, damaged squeakers, or other potential hazards.
Damaged, broken, excessively worn, or unsafe toys should be removed from the pet's access and replaced when appropriate.
Small parts, strings, ribbons, stuffing, squeakers, and other components may present choking, ingestion, or intestinal obstruction hazards.
Customers should select appropriately sized toys and avoid products that may be swallowed or become lodged in a pet's mouth or throat.
Electronic or battery-powered pet toys should be used according to their instructions, and battery compartments should remain properly secured.
Products should not be used for purposes other than those intended by the manufacturer.
If a pet experiences an injury, unexpected reaction, choking incident, or other health concern associated with a product, discontinue use and seek appropriate veterinary assistance when necessary.
Product information provided through our store is not intended to replace professional veterinary advice, diagnosis, or treatment.
5. PRODUCT AVAILABILITY
All products are subject to availability.
We may limit quantities available for purchase by any customer, household, account, payment method, shipping address, or geographic area where permitted by law.
If a product becomes unavailable after an order has been submitted, we may cancel the affected item and refund the applicable amount paid.
6. PRICING
Unless otherwise stated, prices displayed on our website are in U.S. dollars.
Prices may change without prior notice.
We reserve the right to correct pricing errors, typographical mistakes, promotional errors, or other inaccuracies.
If an incorrect price affects an order that has already been submitted, we may contact the customer regarding the correction or cancel the affected order where permitted by law.
7. TAXES
Applicable sales taxes and other legally required charges may be calculated during checkout based on the shipping destination and applicable laws.
The final amount payable will be displayed before the order is completed.
8. ORDERS
Submitting an order does not guarantee final acceptance or shipment.
We reserve the right to review, limit, reject, or cancel orders for legitimate business or security reasons, including suspected fraud, unauthorized payment activity, incorrect pricing, inventory shortages, payment verification problems, duplicate orders, unusual purchasing activity, shipping restrictions, or violations of these Terms.
If we cancel an order after payment has been successfully processed, the applicable amount will be refunded to the original payment method where appropriate.
9. PAYMENT
You agree to provide valid, current, and authorized payment information when placing an order.
Available payment methods will be displayed during checkout.
Payments may be processed through Shopify or other third-party payment service providers.
Payment providers may apply their own verification procedures, security requirements, terms, and privacy practices.
We may delay or cancel an order if payment cannot be successfully authorized or verified.
10. SHIPPING AND DELIVERY
Shipping methods, costs, estimated delivery times, geographic restrictions, and other delivery conditions are described in our Shipping Policy.
Certain large, bulky, fragile, electronic, battery-powered, or specially handled pet products may be subject to carrier restrictions, additional packaging requirements, or geographic shipping limitations.
Estimated delivery dates are provided for informational purposes and are not guaranteed unless expressly stated otherwise.
Shipping delays may occur because of carrier disruptions, severe weather, holidays, transportation problems, high order volume, incorrect shipping information, or circumstances outside our reasonable control.
Customers are responsible for providing an accurate and complete shipping address.
Nothing in this section limits delivery obligations or customer remedies required by applicable law.
11. DELIVERY INSPECTION AND DAMAGED PRODUCTS
Customers should inspect products promptly after delivery.
If a product arrives damaged, broken, incomplete, contaminated, improperly packaged, or otherwise materially affected by shipping damage, please contact us as soon as reasonably possible so that we can review the situation.
Do not allow pets to use products that appear damaged, broken, contaminated, or unsafe.
Photographs, packaging documentation, carrier information, and other relevant details may be requested to help investigate the issue.
12. RETURNS AND REFUNDS
Returns, refunds, exchanges, cancellations, damaged products, incorrect items, and related requests are governed by our Return and Refund Policy.
Certain used, chewed, damaged, contaminated, personalized, hygiene-sensitive, or incomplete pet products may be subject to additional return restrictions where permitted by law.
Products should be returned with applicable components, accessories, manuals, packaging, tags, and other included materials when required under our Return and Refund Policy.
Customers should review our Return and Refund Policy before completing a purchase.
Nothing in these Terms limits consumer rights that cannot legally be waived or restricted.
13. PROMOTIONS AND DISCOUNTS
We may offer discounts, promotional codes, special pricing, free shipping offers, gifts, bundles, or other incentives from time to time.
Promotions may be subject to additional conditions, expiration dates, minimum purchase requirements, product exclusions, geographic restrictions, or usage limits.
Unless otherwise stated, promotional offers may not be combined.
We reserve the right to modify, correct, suspend, or discontinue promotions where permitted by law.
14. WEBSITE INFORMATION
We make reasonable efforts to keep information on our website accurate and current.
However, website content may occasionally contain errors, inaccuracies, outdated information, or omissions relating to products, dimensions, sizes, materials, specifications, prices, promotions, availability, shipping, or other matters.
Customers should independently verify important sizing, material, compatibility, intended-use, manufacturer, or safety information before purchasing or using a product.
We reserve the right to correct or update information at any time.
15. INTELLECTUAL PROPERTY
Unless otherwise stated, materials available through the Tumble Paw website, including text, logos, graphics, photographs, product images, designs, icons, branding elements, and page layouts, are owned by, licensed to, or lawfully used by Tumble Paw.
You may use our website for personal and lawful shopping purposes.
You may not reproduce, distribute, modify, publish, sell, commercially exploit, or otherwise use protected website content without appropriate authorization.
16. USER CONTENT
If you submit reviews, comments, photographs, feedback, suggestions, or other content, you represent that you have the right to provide that content.
User-submitted content must not violate applicable laws, infringe intellectual property rights, contain malware or harmful code, contain fraudulent or misleading information, violate another person's privacy rights, or contain unlawful threats, harassment, or abusive material.
We may remove or restrict content that violates these Terms or applicable law.
17. THIRD-PARTY SERVICES
Our store may use third-party service providers for payment processing, shipping, website functionality, analytics, fraud prevention, customer support, or other business operations.
Third-party providers operate independently and may maintain their own terms, policies, and privacy practices.
We are not responsible for the independent acts or omissions of third parties except where required by applicable law.
18. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
We do not control third-party websites and are not responsible for their content, products, availability, security, privacy practices, or policies.
Customers should review the applicable terms and policies before using third-party websites or services.
19. PERSONAL INFORMATION
Personal information submitted through our store is handled in accordance with our Privacy Policy and applicable laws.
Information may be provided to service providers when reasonably necessary to process payments, fulfill orders, deliver products, prevent fraud, provide customer support, or operate our store.
20. PROHIBITED USES
You may not use our website or services to violate applicable laws or regulations, commit fraud, attempt unauthorized access to systems or accounts, transmit malware, interfere with website security or operation, collect information about others without authorization, submit false or misleading information, infringe intellectual property rights, impersonate another person or organization, circumvent security systems, or use automated tools in a manner that damages or disrupts our services.
We may restrict or terminate access if we reasonably believe these restrictions have been violated.
21. FRAUD PREVENTION
Orders may be reviewed using automated or manual fraud-prevention procedures.
We may request additional information reasonably necessary to verify an order before fulfillment.
We reserve the right to delay, reject, or cancel transactions when we reasonably suspect fraud, unauthorized payment activity, identity misuse, abuse, or another security concern, subject to applicable law.
22. ERRORS AND OMISSIONS
Information on our website may occasionally contain typographical errors, pricing mistakes, specification errors, inaccuracies, or omissions.
We reserve the right to correct errors, update information, and cancel affected transactions where permitted by law.
23. SERVICE AVAILABILITY
We do not guarantee that our website will always operate without interruption.
Temporary outages may occur because of maintenance, technical problems, network disruptions, third-party systems, or circumstances outside our reasonable control.
We may modify, suspend, or discontinue portions of our services when reasonably necessary.
24. DISCLAIMER OF WARRANTIES
To the fullest extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis.
We do not guarantee that our website will always be uninterrupted, secure, error-free, or suitable for every customer's individual expectations.
Any warranties or consumer protections that cannot legally be excluded remain unaffected.
25. LIMITATION OF LIABILITY
To the fullest extent permitted by applicable law, Tumble Paw and its owners, employees, representatives, service providers, and affiliates will not be liable for indirect, incidental, special, punitive, or consequential damages arising from the use of or inability to use our website, products, or services.
This limitation does not apply where liability cannot legally be excluded or limited.
Nothing in these Terms is intended to restrict mandatory consumer rights provided under applicable law.
26. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Tumble Paw and its representatives from claims, losses, damages, liabilities, or reasonable expenses arising from your unlawful use of our website, violation of these Terms, or infringement of another person's rights.
27. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent legally permitted.
The remaining provisions will continue in full force and effect.
28. TERMINATION
You may stop using our website at any time.
We may restrict or terminate access to our services when a user violates these Terms, engages in unlawful conduct, abuses our services, or creates a security risk.
Rights and obligations arising before termination may continue where appropriate.
29. ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Shipping Policy, Return and Refund Policy, and other policies posted on our website, govern your use of Tumble Paw and our services.
30. GOVERNING LAW
These Terms are governed by applicable laws of the United States and the laws applicable in the State of New Jersey, without limiting mandatory consumer rights that may apply based on the customer's location.
31. CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our business, products, services, legal requirements, or operating practices.
Any revised Terms will be published on our website with an updated effective date.
Your continued use of our website after revised Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
32. CONTACT INFORMATION
Tumble Paw
1312 Sunnyview Oval
Keasbey, NJ 08832
United States
Phone: +1 458-448-5131
Email: support@playfulpetsupply.online